SBCIS provides extraordinary service through its Dedicated Provisioning Team.

The Dedicated Provisioning Team is available Monday through Friday, 8:00 AM to 5:00 PM (Pacific Time), to Dedicated Access customers during the service installation process. Each installation is assigned a Dedicated Provisioning Coordinator who is responsible for implementing the sale. The Provisioning Coordinator is also available to answer any service-related questions during the implementation process.

SBCIS' configurations, which require only a new transport service, are typically installed in 21 business days. For each installation, a Customer Service Activation appointment will be scheduled by the Dedicated Provisioning Coordinator. The purpose of this appointment is to verify installation to the SBCIS network. Billing will begin on the service activation date.

Configurations requiring domain name registration may take additional time depending on SBC E-Services' availability to process requests. If you are changing Internet Service Providers, we recommend you do not discontinue your current service until your site has passed the Internet service installation verification tests and domain name requests have been processed by SBC E-Services and are visible in the WHOIS database.